iTranscript Terms of Service

The website and use of the services are governed by the following Terms of Service, please read these terms of service carefully before ordering and sending a request for services. By accessing, browsing and/or using this service, you acknowledge that you have read, understood, and agree to be bound by the terms of service described herein, guidelines, and disclaimers incorporated by reference. This service also has Privacy Policy and Cookies Policy. Where you do not agree with the Terms of service, the Privacy Policy, or Cookies Policy, please do not use this service. Your access to the website or use of any services constitutes your acceptance of the terms of service.

 In this agreement, the word “you,” “your,” or “user” will refer to you in this Terms of service and the term “us”, “our”, “we”, and any variation thereof refer to iTranscript service.

Age 

Users who are under 16 years of age or who have not attained legal age to a binding contract should review these Terms of Service with a parent or guardian before accessing this service. By completing the registration process, you represent that you are at least 16 years old, or otherwise qualify as an eligible person to utilize the services on this website.

Description of services

iTranscript is a fast and reliable  academic records E- request and delivery solution.  It is a platform for the access of certain Services, including the ordering, and delivery of alumni transcript and other records online or otherwise and academic documents Verification Services. For academic verification services, documents are verified for authenticity based upon the database to which we have access. 

Registration Obligations

This service requires you to register. You will be requested to fill an online form with your personal details to create an account. You represent and warrant that all information you provide in connection with the creation of an account (“Account”) is accurate, complete and true. You agree that, if any information changes, you will update your Account to maintain accurate information. Where you provide any information that is untrue, inaccurate, or incomplete, or we have  reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, it may hinder your ability to utilize our services or/and we may suspend or terminate your account and refuse any and all current or future use of all or any of the services.

When you create an Account, you must also create a Login and Password. You agree to maintain the confidentiality of your password and take full responsibility for all activities that occur through your account. Do not disclose your Login Password to any person. You agree that you will not transfer, sub-license, sell, or assign your rights in your Account to any other person. Kindly notify us when you suspect or become aware of unauthorized use of your account or any breach thereof. 

Payment

This service is provided through the use of payment cards. In your payment profile, we require you to set up your card that will be debited for this service. Any card you use must have a valid billing address and a valid card issuing bank. You agree that your card be debited when you access this service. You reserve the right to disable a card or account from being debited where you choose not to be debited again from that card.  All cards are subject to validation checks and authorization by the card issuer and our payment partner. If the issuer of your card refuses to authorize payment we will not accept your request, we will not be responsible for any delay or non-provision of the service and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer, bank or payment gateway charging you as a result of processing of your debit card payment in accordance with your request. Also, If we notice that the card details you provide for payment is invalid for any reason and so cannot be processed, we may suspend, terminate or cancel your order.

We are working with a partner payment company that is PCI DSS (Payment Card Industry Data Security Standard) certified. We do not take any additional authentication or identity verification measures other than what we provide you on our website that is sufficient and appropriate to protect your security for the proper use of the service.

You agree not to make fraudulent transactions while using this service. Fraudulent transactions include but not limited to:

◉ The use of a debit card by a person other than the authorized cardholder to access this service;

◉ The use of a card that is not authorized in terms of the rules governing the issuance and use of cards;

Where we notice any fraudulent transaction on your account, we may, in addition to any other remedy available to us, be entitled to unilaterally terminate your use of this service.

Payments made by users are non-refundable. You agree that we have the right to review fees/ service charges at any point in time.  Payment already processed with the previous price list shall not be affected.  

Delivery

 All transcripts and verification orders will be delivered within 14-21 working days of orders. However, this may vary as it is dependent on the provision of your transcript or verification information from the university, hence your order (s) may take longer. 

Security

You are solely responsible for maintaining the confidentiality as it relates to information of your account and all activities that are conducted under your account. We advise that any device used to access this service should be kept secured to prevent unauthorized persons from having access to your card or account details, profile details, password and other information. We are not liable for any loss you suffer from your inability to prevent unauthorized persons have from gaining access to your device, password, card or account details and other information. You agree to immediately notify us in the event of any unauthorized use, or suspected unauthorized use, of your account or any other breach of security.

Prohibited Uses

You may use our website for lawful purposes only. You may not use our website:

◉ in any way that breaches any applicable local, national or international law or regulation;

◉ in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; 

◉ in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

◉ to transmit, or produce the sending of, any unsolicited or unauthorised advertising or promotional material or unsolicited commercial communications or any other form of similar solicitation (spam);

◉ for  any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent;

◉ for any purposes related to marketing without our express written consent;

◉ to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software;

◉ for the purposes of modification, translation, adaptation, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the website;

◉ to collect information or data regarding other users, including e-mail addresses, without our consent (e.g., using harvesting bots, robots, spiders, or scrapers);

Support services

Our support team is authorized to troubleshoot and provide support. Customer support is available during regular business hours (Monday - Friday 8:00am-9:00pm WAT), by email at unn.itranscript@unn.edu.ng or chat on the website. However, you will be fully responsible for adding or making any changes to information or settings within your account. For security and liability purposes, our support team will not be authorized to edit any User’s account; we shall only give guidance on how to edit your account.

 Intellectual Property

All contents, logo, database, process, graphics, procedures, software codes, methods, techniques whether business or technical of any nature on the website (intellectual property rights) are owned by us and they are protected under Nigeria and international copyright and trademark laws and treaties, whether perfected or not, and may not be used or reproduced without the prior express written permission of Seamfix Limited. The reproduction, creation of derivative works or any other use of any information contained in this Website (except as provided herein) without our prior written permission is strictly prohibited and we shall own all intellectual rights to any derivative works.

 Indemnity

You agree to indemnify us where there is a claim against us that a third party  suffered loss, liability, and expenses (including legal fees) arising out of or in connection with your use of this service. 

Force Majeure

If the performance of the terms of this service or agreement or any obligation described herein is prevented, restricted or interfered with by reasons out of our control (force Majeure), we shall be excused from the performance of our services until whenever such causes are removed or reasonably diminished.

 A Force Majeure Event includes (without limitation) any of the following:

◉ fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

◉ failure of sub-contractors or suppliers;

◉ impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

◉ terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

◉ strikes, riots, lock-outs or other industrial action;

◉ impossibility of the use of public or private telecommunications networks;

◉ delays from the university 

Termination

You may terminate your use of this service by simply closing your account. You agree that we may, in our sole discretion and without prior notice, terminate your access to the service, for cause, which includes (but is not limited to) requests by law enforcement or other government agencies, a request by you (self-initiated account deletions), discontinuance or material modification of the service, your violation of the Terms of Service, or unexpected technical issues or problems.

Your failure to comply with these terms constitutes a material breach upon which we may take the following actions:

◉ withdrawal of your right to our website or service;

◉ issue of a warning to you;

◉ institute legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs); 

◉ disclosure of such information to law enforcement authorities to take up legal action against you;

◉ all other actions available to us in law or equity.

Governing law

These terms of use are governed by the laws of the Federal Republic of Nigeria.

Disclaimer

You expressly understand and agree that:

WE DO NOT WARRANT OR GUARANTEE THAT YOUR USE OF THIS WEBSITE OR SERVICE SHALL BE WITHOUT FAULT OR ERROR, WE HEREBY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED OR OTHERWISE WITHOUT LIMITATION THAT THIS WEBSITE AND SERVICE IS FREE FROM DEFECT OR USE FOR A PARTICULAR PURPOSE, YOU BEAR THE RISK AS TO USING THIS SERVICE FOR ANY PURPOSE AND QUALITY.  WE DO NOT GUARANTEE THAT THE SERVICES PROVIDED UNDER THIS PLATFORM SHALL BE FREE FROM VIRUSES, ATTACK, CORRUPTION, HACKING, AND INTRUSION FROM THIRD PARTIES. WE SHALL NOT BE LIABLE FOR ANY DATA CHARGES INCURRED BY YOU DURING THE USE OF THIS DEVICE. EXCEPT WHERE IT IS PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE RESULTING FROM YOUR BREACH OF ITS TERMS OF USE.

WE ARE AND SHALL NOT BE LIABLE FOR ANY LOSS, CLAIM, DAMAGE OR LIABILITY SUFFERED BY YOU IN CONNECTION WITH THE USE OF THE WEBSITE, DELAYS FROM THE UNIVERSITY OR OTHER SERVICES HEREIN PROVIDED WHERE SUCH DAMAGES WAS NOT AS A RESULT OF OUR ACTS.

Modification of Terms

You agree that we reserve the right to alter, modify and change these terms. You agree that such changes and modifications may be made solely by posting the revised Terms of Service or other policies or guidelines on the website and indicating thereof the date it was last updated. You expressly agree to such form of notification of changes and modifications and waive any right to receive individual notice of such changes or modifications. Any change or modification will be effective immediately upon posting of the revisions on the website.

Your continued use of the service following the posting of any changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should review this Terms of Service and applicable policies or guidelines whenever you access this service in order to determine if such terms, policies or guidelines have changed, and to understand the terms, policies, and guidelines that apply to your use of the service.

Limitation of Liability

We shall also not be liable for the following;

◉ Malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness to provide our services;

◉ Any losses or delays in transmission of messages or data arising out of the use of any internet or telecommunications service provider or caused by any browser or other software which is not under our control; or errors on the website or with the service caused by incomplete or incorrect information provided to us by you or a third party;

◉ Any losses or delays which arose out of the acts or omission of the university;

◉ Where we modify, suspend or discontinue, temporarily or permanently, the service or any part of it, with or without notice;

◉ All actions or inactions of a third party not acting on our instructions neither shall we liable for any action not traceable to us;

◉ Acts and omissions of sub-processors including courier services;

You expressly understand and agree that we will not be liable with respect to any matter of this agreement under any claim (including negligence) for any amount in excess of the amount you paid for the particular request in dispute. We shall also not be liable for special, incidental or consequential damages of any character including, without limitation, damages for loss of goodwill, computer failure or malfunction, or any and all other commercial damages or losses, even if we were advised of the possibility of such damages. No liability shall lie against us more than three (3) months after the accrual of the cause of such liability. 

Where a jurisdiction does not allow the exclusion of certain warranties or disclaimers or the limitation or exclusion of warranties or liabilities, in such case our liability shall be the minimum permitted under such applicable law.

Others

◉ In the event, any of the terms of service shall be rendered/held to be unenforceable due to any regulatory changes, the remaining terms shall be unimpaired, and the unenforceable term shall be replaced by such enforceable term as may come closest to the intention underlying the unenforceable term.

◉ These terms of Service do not create an employment, agency, partnership, or joint venture relationship between you and us. Where we do not take up an action against you does not mean that it is a waiver of that provision breached by you. If in any circumstance, we do not apply or enforce any provision of these terms and condition, it is not a waiver of that provision.

◉ Where these terms are translated from English language to other languages and there is controversy, the English version shall take precedence.

Money Laundering Disclaimer

We will not be liable for any claim or liability resulting from the breach of the Money Laundering (Prohibition) Act 2011 (As Amended). Where any user uses this solution for a transaction which is an offence that falls within the provision of the Act or any law for the purpose of preventing money laundering, such user becomes liable to the appropriate authority.

Questions, Suggestions and Complaints

For any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us at unn.itranscript@unn.edu.ng 

You can also contact our Data Protection Officer via Email: info@seamfix.com

Where you notice any data breach, kindly inform us immediately.